We redesigned FAQ Hub to hit a 99 Lighthouse score. Here’s why speed is a support feature.

Most helpdesk widgets and hosted documentation sites suffer from the exact same problem: bloated third-party JavaScript, terrible Core Web Vitals, and noticeable layout shifts that slow down your entire application.

When we set out to redesign the FAQ Hub site, we wanted to prove that AI support tools don't have to carry a performance penalty. We held our main site to the exact same standard we enforce for every hosted help portal and embedded widget powered by our engine.

Here is where the new build landed on Lighthouse:

Performance: 99
Accessibility: 100
Best Practices: 100
SEO: 100
Total Blocking Time (TBT): 0 ms
Cumulative Layout Shift (CLS): 0
First Contentful Paint (FCP): 1.7s
Largest Contentful Paint (LCP): 1.7s

Why this matters for FAQ Hub

Embedding a support portal, Cmd+K modal, or floating widget into your SaaS app should never degrade your frontend performance or hurt your Core Web Vitals.

Because we build our widgets using lightweight Web Components, every FAQ Hub customer portal inherits this exact same speed baseline. Your users get instant, grounded answers without your app taking on heavy script bloat.

We’d love your feedback

We just pushed the new site and portal design live, and we want to get raw feedback from the Product Hunt community:

Messaging: Is the core positioning ("In-App AI Support for Lean SaaS Teams") clear on first glance?
UX & Layout: How does the contrast, hierarchy, and preview widget feel as you scroll through?
Performance: Does the page load feel as instant on your device as the Lighthouse metrics suggest?

Check out the new design and drop your brutal feedback in the comments below!

Dane Hollenbach

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